My Virgin Media in Self Care Videos 20-08-2018; Welcome to Virgin Media in Self Care Videos 20-08-2018; Using Web Safe with Virgin Media in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care. 9. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care Videos 20-08-2018 How to change your Series Link+ Settings on V6 box in Self Care Videos 11-04-2017 Troubleshooting your Virgin Media router in Help 29-07-2016Virgin Media and you have confirmed Child Safe is on. Stay safe online. 4. Remember that parental control settings are only one part of online safety. Virgin Media is one of the famous service providers in the UK. For fraudulent e-mails, forward to phishing@virginmedia. Once logged in you will see 2 filters; Virus Safe and Child Safe. These are two settings — Virus Safe and Child Safe. These are two settings – Virus Safe and Child Safe. Tried every browser, device, incognito mode etc. Could I request for some intervention from any of the admin to. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. If you want to change your settings at a later date, or if you've not yet made a choice of settings, here. 100. In response to Graham_A. Networking and WiFiI go into settings and it says child safe is on, I’ve tried toggling it on and off and blocking specific websites but nothing. - Page 2 - Virgin Media Community - 4960465, but it only occurred when editing settings. g. Changing Virgin Media Web Safe Settings on Desktop/Laptop. Phone. 222. 4) or OpenDNS (208. Hi Ryan, Thanks for posting and welcome to our community 🙂. The settings vary with each ISP, but most offer some or all of the following options: Timer. Click on My Apps then Web Safe. My Virgin Media App. co. 100 & 194. web safe. Staying safe online with Virgin Media Web Safe. If the AS Name. virginmedia. 48. desktop. How to turn on Child Safe. OpenDNS provide instructions here :. Security matters. com. com via terminal and search the IP to see where its pointing to), so had to turn off the web settings, rebooted my router just in case and used a new terminal window to ping github. Self Care VideosThere are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. All devices would need to be re-connected to the WiFi. Sign in to My Virgin Media a. on 20-08-2018 08:53. I just got a URL from the IT team for the VPN. 67. All in all, CyberGhost VPN is a very affordable VPN option for Virgin Media, no matter if you use their Internet service and want to get rid of throttling or VPN blocks, or you want to simply watch Virgin TV Go from outside the UK without restrictions. Account settings ; About us ;. The Gamer Lounge. Virgin Media takes online safety seriously. Any website unsuitable for children is blocked by default. Calls to 159 will be charged at the usual national rate call, which is usually included in your mobile package’s minutes. You can change this by clicking on the toggle to switch on or off when needed. VPN Apps for all devices and unlimited simultaneous connections. Finally with regard to the traceroute - It leaves VM's network and stops one hop short of the destination. e. When I go to the Web - 5155296. My Virgin Media makes managing your account easier with all your information in one place. The Web Safe settings are in the Virgin Media online account ( not the Hub's menus ) Account settings >>> Online Security where we have :-. CryptoIf your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. Issue has been flagged to the forum team; be aware it can take them a few hours / days to respond. 65% of young people aged 11-16 are in favour of the. There is no longer a Windows Store TVGO app, however Windows devices can use the website, and install the web app that is offered when visiting the website. However now it seems that randomly everything deactivated (thanks Virgin!) - when I turn it back on I can select Categories and save. We would like to show you a description here but the site won’t allow us. The VM forum team might be able to help. I have web safe switched off but still certain sites wont load. Options. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some trouble amending your Web Safe Settings ! You can read more about Parental Controls on our website. 4. , fortnite. org. You can get it free for 12 months by registering or signing in to your My Virgin Media account and go to. If you haven’t changed your password, the default one is placed on the bottom of the router. Like a lot of people here it seems. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. Click here to view more details on content filters from Virgin Media’s Web Safe. For best protection, we recommend using Virgin Media Internet Security and Web Safe. 140Sorry to hear about this issue with changing your safesearch settings via My VM 👉 virg. A quick look at this handy picture should help you find the best location. That said, the more you know about the web, the better understanding you. Hi Ryan, Thanks for posting and welcome to our community 🙂. If your site is blocked by a majority of ISPs, it may be that there is a. opens perfectly in both Firefox and in Edge. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. This video is about how to use any website that has been blocked by Virgin Media. Go to Account settings, then Account details b. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. 1 Kudo. The Web Safe settings ( Child Safe / Virus Safe ) affect the internet connections & WiFi from your VM Hub, we have assumed this is what your are wishing to control. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Select the firewall and tick the following protocol. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that - 5360412. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. You can change this by clicking on the toggle to switch on or off when needed. not the VM Hub. These are two settings — Virus Safe and Child Safe. Switched On Families. PrivateVPN: Very fast and excellent at unblocking streaming services, including Virgin Media, Amazon Prime Video, and others. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. 8. Options. If you're still having issues changing your settings, please let us know. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos. Changing DNS on your device is the best option VM have other DNS 194. See. 8. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. And possibly the best thing about Web Safe is it comes with all our broadband packages, absolutely free. 220. Alternatively, you can call 0345 6000 789 using your child's Mobile phone so that you can activate the parental controls. com Address: 185. 8. opens perfectly in both Firefox and in Edge. Likewise if Web safe and Virus Safe were blocking, you'd get messages telling you this was the case. . This is so annoying as it seems as no one can help you over the phone. 48. Try both Mac and Windows. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. See where this Helpful Answer was posted. Options. I am signed in to My Virgin Media and it. Parental controls block websites and applications that you think are unsuitable for your child. Subnet prefix length 255. I have just joined Virgin Media and I am trying to access some websites but get a message saying child safe settings have blocked these sites. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. e. Switched On Families Swap and share practical advice with other parents cancel. Access your Hub's configuration page - default web address: 192. on 10-06-2023 13:58. 17-04-2023 12:57 - edited 17-04-2023 12:58. Additionally, I've read others have been stuck trying to access the WebSafe settings and just being looped back to the toolkit. There’s not much point protecting your WiFi, Hub, TiVo and passwords if you don’t look after your devices as well. AFAIK Web Safe setting cannot be configured through Hub. Doesn't work in Igconito, Chrome Browser, Edge or Safari. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. 0 Kudos Reply. changes not being saved. Just like other ISPs, Virgin allow parents to customise Web Safe by blocking/allowing certain websites and adding timing restrictions to Child Safe to ensure parents can only use the internet at specific times. Tap Install Now. There’s not much point protecting your WiFi, Hub, TiVo and passwords if you don’t look after your devices as well. It’s easy to turn on. To check this, go to iOS settings > Local network > ON’. Any help appreciated. Child Safe switched OFF but blocking sites. If you're a Virgin Fibre customer, when you register for My Virgin Media we'll ask to you choose your Web Safe settings. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. Re: Blocked websites list gets removed. If you’ve received an SMS text message or letter asking you to call 0800 052 9429 about your Virgin Media account, please know that this is - 3060708. Any website unsuitable for children is blocked by default. With Web Safe off are you able to browse to a VPN site (by default these are blocked), for example Yes, then Web Safe is off as expected. For best protection, we recommend using Virgin Media Internet Security and Web Safe. We would like to show you a description here but the site won’t allow us. Virgin Media broadband safety and security Virgin offers an array of online protection software in the form of Web Safe, Child Safe and Internet Security to keep you, your household and. Virgin Media Web Safe. To fix Netflix is not working on Virgin on your website, you can flush the DNS or Domain Name System cache of the Wi-Fi network. If you are at home, check that you are connected to the same network or SSID as your Virgin TV box, and that the Virgin TV Go app has permission to discover devices on your local network. Navigate to the My Apps tab and select Web Safe from the menu. 67. Control how to protect your computer with a range of settings, including blocking access to dangerous websites and protecting against sites with malicious content. Click on Plan and device. 1. This happens while browsing on virgin media in all my devices (desktop, ipad, mobile), but not when I'm on 4g. Select Parental Controls in Virgin Media Web Safe. 1. Any help appreciated. AtlasVPN: A fast and secure VPN that is great for streaming. Get NordVPN - the #1 VPN for Virgin Media. You don’t need to be a web wizard to know how to take care of your kids online. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. 9. 40am) that all the settings for blocked categories (e. I’ve had technical support try and help but unfortunately the language barrier and me being pretty useless with IT I. in Security matters 12-10-2023I tried the usual fixes for this when searching this forum/youtube but nothing helps. It’s been going on for weeks but occasionally the emails return to normal. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. It won't be removed unless I ask, and even then, some blocklist maintainers will refuse the request. 4. on 06-03-2023 16:05. on 13-06-2022 11:42. 8 and/or 1. Select the SPAM setting you’d like to use: Reject All Spam messages. 1 technology, is designed to power the next-generation of connected devices – including modern smartphones. Click: My Apps. Should you still wish to use Child Safe then sign in here and: select Account settings > Online security > Websites. Discover the web for yourself. When you see the ‘Starting Up’ screen, you can pull the tab out of the remote. We give all our customers a complete, market leading security package called Virgin Media Security,. Virgin Media takes online safety seriously. not the VM Hub. Security matters. Any website unsuitable for children is blocked by default. You don’t need to be a web wizard to know how to take care of your kids online. I. 159. Back up your device using iCloud or your computer. Virgin Media. Once logged in you will see 2. Virgin Media Internet Security comes with some great features, such as Parental Controls and safe Banking. Virgin Media's team are as ever silent on. 1 or 192. Joining in. 1 or whatever else you like. Morning everyone, I have seen a few posts relating to this, wondering if anybody had found a solution as there appears to be no easy access to call or email Virgin directly. If, however, you're still experiencing the problem, please pop back to us. com and we’ll look into them. Stream from Virgin Media. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks We would like to show you a description here but the site won’t allow us. 0 that contains your default network information. Email settings for addresses ending in @VirginMedia . . com nslookup protonvpn. 0 Kudos. 0 Replies 552 Views 0. Complete your profile. If you want to change your settings at a later date, or if you've not yet made a choice of settings, here. 0 Replies 530 Views 0 Replies 530 Views QuickStart - Upgrading Fibre & TV to Hub 3. Virgin Media. Thank you for the help. Hi @nikbower, thanks for your post although I'm sorry to hear you're unable to activate Child Safe. Learn how you can change Web Safe settings to turn Child Safe off. I've wasted hours trying to do this and can't find anything anywhere that is remotely helpful. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. You don’t go into the hub to change settings, like adding sites to block, you login to Websafe with your My Virgin Media account login. If your websafe option is off, then the toggle will be greyed out. Also check the dns settings of your vpn while you're there. Enter your credentials and press OK to log into the router settings menu. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. To turn parental controls off on Android, you need to go to the Play Store. 1. Whilst waiting for the forum team consider trying the following: when changes fail to save press Ctrl + Shift + R to reload page and confirm current state of Web Safe. Take us with you in four easy steps. 4. Reply. 100. Forum; Apps. Is any one from Virgin Media able to help? Tags (1) Tags: from VIrgin. 4. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. Information on how to use Web Safe can be found here. This is a fast and very easy trick that can work even if you're not a Virgi. I have just had VM broadband installed. If you're a Virgin Fibre customer, when you register for My Virgin Media we'll ask to you choose your Web Safe settings. Why doesn't the new one work?! Why do they have a webpage that for changing the web safe and child safe settings that doesn't work. For best protection, we recommend using Virgin Media Internet Security and Web Safe. If it’s not a technical issue you need help with then we’re here to support you on. Just sign in to My Virgin Media and change your settings. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. ' The child safe settings are on and correctly configured. Welcome to the community and thanks for taking the time to post your issue on the forums. Plug in your Virgin Media router. Child Safe is easily customisable by clicking on the Categories,. Parental controls block websites and applications that you think are unsuitable for your child. I will be able to assist and get this changed for you. -- I'm a Very. FWIW when using the Web Safe Settings link to the old site's page you must already be signed in otherwise it will show the new site's page — NB only works when using a desktop or laptop AFAIK 0 Kudos If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. Virus Safe - Enabled. Thanks,I spend a day looking at all the modem settings yesterday on the router and machine. 0 Kudos Reply. AS Name. . Access your bills, diagnose faults and manage your package. com 194. These are both DNS content filters that adjust the behaviour of the VM default DNS. These are two settings — Virus Safe and Child Safe. For others the Child Safe On / Off settings fail with errors and they are unable to attempt to apply a change. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. All Rights ReservedClick on Manage Web Safe Switch on Child Safe Adjust the settings according to the level of protection you want Click Apply For more tips on how to keep your kids safe online,. We hope that helps. 9. 162. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. If you express your Web Safe preference a VM Team member will pick this up and attempt to correct the situation on the back end systems. What is Virgin safe search? Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. Usually, malware is installed accidentally. com again and noticed a. QuickStart, set up and connections. All Rights ReservedClaims from VM Mod team that Child Safe management is fixed, have proved to be quite false. 8. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Kind Regards, Steven_LNot able to access websafe_setting page (able to go to update_profile page). Lee_R. This is the mode you choose if you’ve decided to use a third-party router, such as the Netgear Orbi system or Google Wifi. . With parental controls, you can customise the settings that will control the web. com under Blocked Websites section and then select Add. Here is a fun selection of some of the lies that Virgin Media have told us so far: It is your router settings at fault; It is your device settings at fault; It is your browser settings at fault; The websites are all blacklisted; Your IP has been banned from all those websites; It is your family safe settingsI'm sorry to hear you're also experiencing issues with the Child/Web Safe settings on your account. , that can help you bypass Virgin Media IPTV blocking. We think this site may be fraudulent, contain material that’s unsuitable for children or viruses that could be harmful – and so it’s been blocked by your account’s Web Safe. resolved IP Address is 185. - 5157648. Virgin Mobile. Hi Trying to find a solution to why I cannot access the settings for web safe. If, however, you're still experiencing the problem, please pop back to us. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. I can not get websafe/child safe to work on any device. 8. The Gamer Lounge. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. OpenDNS provide instructions here :. Thanks - 5400491. Following the above link still takes me to the new GUI. 222 & 208. I regularly block YouTube for my children safety and mental health and for weeks now I have been unable to block this. Get NordVPN - the #1 VPN for Virgin Media. We hope that helps. If you don’t have any online security yet, you can try our Virgin Media Internet Security on PC or Mac. 24/7 email & live chat customer support. 168. Move message to Spam folder (default) Flag a message as. The Websafe is based on DNS at our end but a customer can override those settings by manually setting DNS to be google for example (8. Our configuration is a Hub 3 in Router mode, my HP Workstation is a DHCP client connected via a network cable. I tried to check the AS name as advised on the forum , here is what I found. My Virgin Media App. Email address. 168. 168. We would like to show you a description here but the site won’t allow us. If the changes are saved then until Virgin Media fix the issues with the new page continue to use the old page. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Virgin Media. 8K; 276;. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. Email address. If you see two software update options available, choose the one you want to install. 220) in case it's a local DNS issue. Open a new account or log in to your virgin Media account using your email address and password. Anyway, I recently moved house (August) and kept the same package. Open any browser and, in the address bar, type Virgin Media IP address — 192. - 5280770 Browse Virgin Media Virgin Media CommunityHi there, thank you all for your help. I can not access the Manage your websafe settings via my app or via my pc. Click on Manage Web Safe. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. Sorry to jump on this thread but I have been having the same issues and finding it infuriating. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls, WiFi Calling, Social Media, all VPNs, Web Content, Sonos kit, Sky Q, TV streaming. 159. I've wasted hours trying to do this and can't find anything anywhere that is remotely helpful. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. I added it to the 'allowed websites' list, and it's working fine. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Options. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereVirgin Media Web Safe comes as standard on all Virgin Media broadband packages. If you would like the Web Safe settings changed, let us know as this can be a work around for now. I checked the DNS entries for NordVPN. My child safe settings are off but are currently blocking sites regardless. To confirm private browsing is on, you will see the word inPrivate beside your address bar. My Virgin Media App. Choosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. on 09-09-2023 11:35.